Funnel and view all of your incoming requests from the phone, email, web, even Twitter all into one place.
Create views on incoming data with powerful workflows and make it work for you.
Having a single-pane of glass lets you personalize interaction with your customers by giving you insights into their behavior and history.
Insightful analytics and dynamic dashboards get you the right data, and help drive your operations.
Reduce your load by having a community where your customers can communicate with one another, manage cases for their company, and view and interact with your knowledge base.
Use our powerful API to interact with your applications or use one of our many integrations.
Supportbench breaks the traditional feature based pricing model and gives you Enterprise level feature list right out of the box. Pay only for what you use!
We have created Supportbench from the ground up to be the ultimate support organization CRM and toolset. Supportbench is tailored to mold itself into the most demanding of business environments with features offered nowhere else.
With segmentation, you can implement one customer service system across multiple organizations or departments within your company. This means you can have your IT, customer service, and account management within the same platform.
No matter what support plan you choose, our team prides itself on delivering support unrivalled in the industry.
Know how your support is doing by asking customers how their experience was and collect and track your net promoter score. If you need a little more information, create custom surveys, schedule them and get the data you need.