A community allows your customers to get help from you whether it come from a self service knowledge base, talking to other customers, or taking to you directly by submitting cases.
Right out of the box, you can start you community going with:
When creating a new community or if you just want a new look, pick from a growing list of community themes to match your organization.
There is no longer a differentiation between a support system and community forums.
Manage forum topics and posts as another integrated channel within your support system. Create workflows, assign them to queues or agents, escalate, and have your agents respond to posts from their one pane of glass view just like any other case.
Communities are built using the Liquid templating language allowing you to create completly unique community that matches your needs.