Salesforce Integration

Salesforce Integration

Supportbench includes out-of-the-box native salesforce integration. You can use your Salesforce instance to control your companies, contacts, and assets in your Bench. You can even upload your Bench cases to Salesforce for your sales teams to view their customer case data.

Twitter Integration

Twitter Integration

Seamlessly include your twitter handles into your workflows. Pick and choose what cases to create from incoming direct messages and mentions or have Supportbench auto create them and based on your business rules.

JIRA Integration

JIRA Integration

Have all your teams work together by allowing your agents to create, search, link, recieve updates and view JIRA issues within Supportbench and allow your software engineers the ability to comment on linked cases and view case activities within the issue.

Slack Integration

Slack Integration

Add Supportbench as an app to Slack and send notifications to one, or multiple channels on any evernts in Supportbench.

REST API

REST API

If you need more power, need to integrate with a custom portal, synchronizing data between Bench and another system, the API is what you will love.

You can use oAuth and JWT tokens to quickly create integrative apps, pull data for whatever you require to do. Take a look supportbench.readme.io.

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