Seamlessly include your twitter handles into your workflows. Pick and choose what cases to create from incoming direct messages and mentions or have Supportbench auto create them and based on your business rules.
Have all your teams work together by allowing your agents to create, search, link, recieve updates and view JIRA issues within Supportbench and allow your software engineers the ability to comment on linked cases and view case activities within the issue.
Add Supportbench as an app to Slack and send notifications to one, or multiple channels on any evernts in Supportbench.
If you need more power, need to integrate with a custom portal, synchronizing data between Bench and another system, the API is what you will love.
You can use oAuth and JWT tokens to quickly create integrative apps, pull data for whatever you require to do. Take a look supportbench.readme.io.