The best way to provide a better experience for your customers is to know what they are thinking. Supportbench surveys contain 2 easy questions which gauge your customer stickiness and interaction satisfaction that you can report on and action on.
New questions can be added, you have total control of your surveys which are displayed on your community site.
No customer or case is the same. You can ask the right questions to your customers depending on who they are. For instance, paying customers are different than trial customers, or customer A has product A and customer B has product B, create surveys specifically for those cases and ask the right questions.
Each result can be viewed directly within cases. Find all case information within one view.
You can even view real-time statistics per customer or contact on their support satisfaction and NPS. Everything is integrated and at your fingertips.
Every survey will have its own look and feel depending on the templates you choose, but if you want a different one, change it.
Everything is customizable, there are no limitations in customizing your customer survey experience.
Create views based on scores received. You can easily keep track of the latest incoming scores for the agents and teams you manage.