All-in-One Customer Support with Custom Integration

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Sep 14, 2017 6:12:02 AM

Topic: Customer Service Differentiators

Two Ways to Reduce Ticket Resolution Time and Keep Customers Satisfied


Among the most significant variables in keeping customers happy in customer service interactions is response time.

Respondents to a study from the Interactive Intelligence Group said they valued "timely" customer service interactions over professionalism, knowledgeable agents and ticket resolution during the initial call.

Jul 31, 2017 8:10:33 AM

Topic: Customer Service Differentiators

How Customer Service Differentiators Can Impact Your Business

Imagine that you walk into an electronic store to purchase new ear phones and they are behind a glass panel with a lock. You wait for a minute and no one comes by to help you, so you take it upon yourself and look for someone. After a few minutes you find someone, but they can’t help and call someone on the speaker to assist. A few more minutes pass and you’re still waiting, and so you find someone else who also can’t help who re-announces it over the speaker. After 5 more minutes waiting, you get frustrated, leave and purchase the ear phones a block away where you were helped right away (this actually happened to me recently).

Jul 20, 2017 12:59:56 PM

Topic: Customer Support Software

3 Signs You Need Customer Support Software

Being a small business is hard. As a small business you’re always working, are on a limited budget, your focus is on finding new customers to grow, and every paying customer is precious. A Customer Support Software seems unnecessary and a waste of resources, so why use one?

Jul 18, 2017 7:11:21 AM

Topic: Enterprise Customer Service

5 Reasons Why You Should NOT Use Your CRM for Enterprise Customer Service

CRM (Customer Relationship Management) systems, love them or hate them, are essential to your business. They help you keep track of your clients, their purchases, and help build relationships with potential customers. And so it would seem logical that your enterprise customer service should be driven by the same system. The reality however is complicated because using a CRM for your enterprise customer support comes with inherit limitations and road blocks when a system designed to sell is also used to support.
Jul 13, 2017 10:01:06 AM

Topic: Knowledge Centric Support

Knowledge Centric Support (5 Things You Need to be Doing)

Whether you are supporting customers, doing sales, or in marketing, there is one universal hatred, Documenting. Those that need to be creating the knowledge are usually the subject matter experts, and writing is typically not their strength or comfort level. Taking time out of their actual job role to create knowledge is tough and tedious and more often than not it’s seen as a waste of their time. Knowledge however, is not a waste of time. It is the most valuable use of a person’s time and is arguably the most valuable thing that they can do for customers and the company.
Jun 30, 2017 3:51:49 PM

Topic: Product Comparison

What is a 360-Degree Customer View and how it Gives You an Edge


When delivering customer support, how amazing would it be to answer their call, bring up the customer in your support system and know everything about them? A 360-degree view aims to give you that ability, and even anticipate the problem before it arises.

Jun 7, 2017 9:10:02 AM

Topic: Product Comparison

Top 6 customer service differentiators for your SaaS business in 2017

Now, more than ever, customer service has become a key differentiator in determining who will be buying your cloud based service. As businesses are rapidly moving towards these SaaS solutions, vendors are having to take on the role of a traditional IT department. Without offering exceptional client support that is continually improved upon and invested in, customers will be lost as quickly as they come.

May 25, 2017 11:35:25 PM

Topic: Product Comparison or SupportBench Which is the Best Customer Support Service for Your Business?


With so much competition in today’s online business landscape,customer support service plays an increasingly large role in gaining new and retaining current clientele. That is why choosing a full customer service platform that is best suited for your business is extremely important.